FAQS
Q: You claim to sell two for $40 and three for $59, but each wig in the store costs over $30?
A: Every special holiday, our store will have discounts. The price of a single wig is already 30% off for you. You only need to choose any 2 or 3 wigs, add them to the shopping cart, the system will automatically reduce the price to $40 and $59 for your discount
Q: You promote free gifts, what items are included in the gifts, and what other promotions are there?
A: Dear customer, in order to increase the strength of promotional activities, and you can have a better experience in using and caring for wigs, as long as you buy wigs, you will get free gifts, and according to the number of wigs you purchased and the order amount, buy more wigs and get more free Many gifts include: wig net caps, wig headbands, wig bands, earrings, rings, necklaces, jewelry, wig care tool sets, beauty supplies, etc. (sent randomly)
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in addition, we also set a bundled price, 2 Wigs are only $40, 3 wigs are $59, 5 sets are $93.98, 7 sets are only $129.98, and free shipping on orders over $59
Q: How long does shipping usually take? And can I use a PO.Box as shipping address?
A: Orders ship within 24-48 hours. We offer Express shipping (free shipping on $59) which takes 7-15 bus days ( 7-10 Bdays in USA, others is 7-15 days ). The Express Shipping includes UPS, DHL and Fedex. And you can receive a notification after shipped out. More details（https://www.Justwigs.com/pages/shipping-policy）
NOTE: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered.
And, you need to add your phone number when you file the shipping info.
Q: Can i get my wig free part ? Can i change my part to side part or middle part?
A: My friend, all our glue free wigs and 360 wigs are free. But for 360 wigs we will use a brush to divide it into the middle part to avoid the hair from messing up during shipping. But it can be replaced again with a free part or a side part, so if you get the wig already in the middle part, don't worry!
Q: Can I straighten / style the hair with flatiron/curler?
A: Yes, all hair we sell is virgin hair, so you can straighten / style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON’T Overtime.
Q: Do I have to have a PayPal account to order? Can I use my credit card?
A: No need to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, Please contact with us:service@Justwigs.com ，More details （https://www.Justwigs.com/pages/how-can-i-pay）
Q: Which size is your wig cap(Circumference)? Can I have a large size / small size?
A: All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people. If you have a very large / small head (only for 360 wig, full lace wig can't be customized), you can leave a note in your order for that, but it needs $10 fee for the additional service (we will send you an invoice for the $10), and it needs 2 more days to be shipped out.
Q: How long can I know each length? How can I know which length I need?
A: Hi,dear, you can check this Length Reference ( If you bought wavy or curly hair, you need to straighten it up before measuring its length ):
Q: Do all the hair come in 1b or can I get a #2?
A: We only have color #1b (natural black) in stock, and the product title and product style are available in various colors. If you need other colors, you can send us an email: service@yourfistwig.com, and your most Good to provide pictures in the colors you want. Typically, we provide tinting services for certain colors.
Q: What type of hair care products should I use?
A : Treat this hair just as if it was your own hair.
1, Use good shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.
2, You could use gel or spray styling products to keep the hair style.
3, Olive oil will be a good choice to keep the hair healthy.
Q: Why are my hair extensions getting tangled?
A: It could be caused by dry hair. Pls make sure to wash & condition your hair at least once a week, twice a week is better. brazilian virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions.
Q: How long can it last?
A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 18 months.
Q: Can I exchange/cancel my order?
A: Yes, you can, but you need to contact us within 24hours via Email (Before Shipped), if not, it will be charged a processing fee.
Q: Do I need to pay the tax?
A: Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.
Countries with more stringent customs authorities include:
Germany, Italy, South Africa, almost all South American countries, UK( occasionally ), Canada( occasionally ).
Q: How can I get in touch with you ASAP?
A: Email is the best recommendation, and you'd better write the most urgent question as the email title, and concise. The imessage/phone is the second option.
Q: How do I return my order? And how much will i get refund if i return the parcel already received ? Who pay for the the return charge ?
A: You can send an email to us, title as “Return + Order Number + Reason”, we will respond ASAP. If you don't want your order /or you place wrong order/ or want a longer length/ you would like to exchange the order , you will pay for the return charge, and if you want refund will be reduced the 20$ from your amount (Shipping Fee). More details（https://www.Justwigs.com/pages/return-policy.）
In order to assist you with Full Details regarding “check order status, package tracking,after-sale support or related matters, please send an email.
Email: service@Justwigs.com
If you encounter any problems in our store, please contact us, our customer service staff will get in touch with you within 24h